At Alpha Tag Security, we understand the importance of receiving your order promptly. That’s why we strive to ensure that your security tags and other products are packaged and ready to ship the same day you place your order. Please review our shipping policy for detailed information on shipping options, timelines, and more.
Order Processing
- Same-Day Shipping: Orders placed by 2:00PM PST on business days (Monday to Friday) will be processed and shipped the same day. Orders placed after the cut-off time, on weekends, or on holidays will be processed and shipped the next business day.
Shipping Confirmation
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number and a link to track your package. You can also track your order status by logging into your account on our website.
Shipping Restrictions
- We do not ship to P.O. Boxes or APO/FPO addresses.
- Certain products may have shipping restrictions due to size, weight, or destination regulations.
Delivery Issues
If you encounter any issues with the delivery of your order, please contact our Customer Service team immediately at sales@alphatagsecurity.com or 778-839-8247. We will work to resolve the issue as quickly as possible.
Lost or Damaged Packages
- Lost Packages: If your package is lost in transit, please contact us as soon as possible. We will initiate an investigation with the shipping carrier and provide a resolution.
- Damaged Packages: If your package arrives damaged, please take photos of the damaged packaging and products, and contact us within [48 hours] of delivery. We will arrange for a replacement or refund.
Contact Us
If you have any questions about our shipping policy or need assistance with your order, please contact our Customer Service team:
Email: sales@alphatagsecurity.com
Phone: 778-839-8247
Thank you for choosing Alpha Tag Security. We appreciate your business and are committed to providing you with fast, reliable shipping for all your security tag needs.